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These are stated in the welcoming email. They're needed to authenticate FTP, C-Panel, and MS FrontPage if you're using it.
In short, use this Username and Password for any access you're attempting to your account.
Your password should be changed regularly.
If you have just signed up with us, then you will either have requested that a domain be registered, or be transfering a domain to our servers.
It will take between 24 and 72 hours for all worldwide DNS records to reflect your domain name as pointing to our servers.
The information provided in our welcoming email refers to the domain you signed up with, however, you may use the accompanying IP until the propagation is complete.
If you purchased the use of a unique IP address with your package, you may use this IP to setup and access your account.
If you had been assigned an IP number then our welcoming email would have contained a URL in the form:
as an option for accessing your account.
If you did not purchase the use of a unique IP, then your account will share an IP with several other domains.
To access this type of account before propagation, you would use:
replacing
and
with the IP number and username which were sent in the welcoming email.
In some cases we may provide you with a tempary url to use in place of:
To access your account via FTP use your domain name.
Again, prior to propagation you may use:
replacing
with the IP number which were sent in the welcoming email.
Again, in some cases we may provide you with a tempary url to use in place of the IP number.
FTP is covered in greater detail later.
To access your Cpanel account manager go to:
Prior to propagation you may use:
replacing
with the IP number which were sent in the welcoming email.
In some cases we may provide you with a tempary url to use in place of:
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When you first FTP into your account, you'll be taken to your "Home" directory. Don't confuse this with your "web directory." The home directory is "not" accessible to the World Wide Web; it's a private directory where critical system files reside. DO NOT delete files that have been created by the system, otherwise your web site may either function incorrectly, or cease to function at all.
This is the directory where you will upload your web pages and create other subdirectories that will pertain to your web site and be viewable from your web browser. Your pages WILL NOT be viewable on a web browser unless they are uploaded to this directory.
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Because their are so many FTP clients and versions around, we cannot cover them all, but from those we have included you should be able to establish the setup for your particular FTP client.
1. Open Cute FTP
2. Select "File"
3. Select "Site Manager"
4. Select "New"
You will now see:
- Label for site: Enter a name for this account. For example,
- FTP Host Address:
- FTP Site Username:
- FTP Site Password:
- FTP Site Connection:
- Login Type:
NEVER REMOVE OR ALTER FILES, WHICH HAVE BEEN CREATED BY THE SERVER or C-Panel!! Unless you're an advanced user, please leave all files that have been created by the system alone! Doing otherwise could cause serious problems with your account, and in some cases take it offline completely. When in doubt "ASK", do not Delete!
1. After you have built your web site and are ready to upload the files to your server, open Adobe Golive and open your web site.
2. Select "File"
3. Select "FTP Upload/Download"
You will now see:
- Server:
- User Name:
- Password:
- Directory: Although this can be left blank, any files that you want to be visible on the internet must be uploaded to the folder 'public_html', so it will save you time if you enter
4. Click "Connect"
5. The FTP Upload and Download window is currently overlapping your web site files window. To upload files to your server, it is necessary for both windows to be visible.
6. You can now drag your selection from the Files window to the FTP window
NEVER REMOVE OR ALTER FILES, WHICH HAVE BEEN CREATED BY THE SERVER or C-Panel!! Unless you're an advanced user, please leave all files that have been created by the system alone! Doing otherwise could cause serious problems with your account, and in some cases take it offline completely. When in doubt "ASK", do not Delete!
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1. Open Outlook Express
2. Move to the "Tools" drop down menu and select 'Accounts'.
3. Select 'Add' and 'Mail' from the 'Right' menu option.
4. Enter the name you would like to appear in the 'From' field of your emails. And click 'Next'.
4. Enter the email address for this account and click next.
5a. Enter the Incoming (POP3) mail server as
5b. Enter your ISP's outgoing mail server.
NOTE: Some ISP's will not let you send mail using a different email address than the one specified by them.
Only if you are unable to send mail using your ISP's mail server should you use
Although SMTP is provided with your account, if you can avoid using it then please do.
Click next.
6. Enter your login and password for this account.
NOTE: The login for your main email account, which is set up automatically, is the same as the username/password used for your control panel.
The email for the main account would be username@yourdomainname.com, where username is your account username.
The login for any pop3 mailboxes you create take the form, yourname+yourdomainname.com, where yourname would be the name of the pop3 account you created in the conrol panel.
NOTE: If your mail client has trouble using a + sign in the login, you can use a @, :, or % sign instead.
Click next.
Click Finish.
Don't Exit your account settings yet!!!
If you are using the SMTP server provided with the account, you need to follow the next two steps.
If you are not using the SMTP server provided with the account, go to step 10.
8. Highlight your 'New Account' and select 'Properties'.
9. In the properties dialog box, select 'Servers', then select the 'My Server Requires Authentication', and click 'OK'
10. Close your account settings and try sending a message to your new address. If you're able to send a message, and receive that same message in your new account, then you've successfully setup your email account on our servers.
Due the the mass amount of abuse from a few problem people, an increasing number of ISP's are disabling ability to "send mail" through someone else's SMTP server.
If you receive an error message when attempting to use our "Outgoing SMTP" server, it probably means your ISP has denied access to (what is otherwise known) as 'third party relaying."
To solve this problem, simply go back to your account properties, and select the "server settings" tab. Then, there are two things you must do:
1. Change the "SMTP Outgoing Mail Server" settings to the same ones as you're using on your ISP's email account. To do this, have a look at "Step 8" just a few above this one. In this case, select the properties of your ISP mail account, then go to properties, and select "Servers." Copy those "SMTP Outgoing Mail Server" settings to your new account, or write them down and enter them in manually.
2. Deselect the "My Server Requires Authentication" option.
DO NOT CHANGE ANYTHING ELSE! You should now be able to receive mail from your domain account, while sending mail will be accomplished through your ISP's SMTP servers. This will in no way effect the performance or look of your email messages coming from your domain.
PLEASE… DO NOT send large volumes of mailings through our SMTP Relay server. It's really provided as a courtesy to our users, and not something to be used for mass mailing list purposes. If you're sending large emails, or are running a mailing list, PLEASE use your ISP's mail server for this purpose. They are better setup for this sort of heavy duty usage, and you won't clog our SMTP server, which also needs to provide resources to other users.
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